Q4OS Forum

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,535

Website

Getting help on the forum, instructions

In order to get support, or report an issue on this forum, please follow a few rules below when creating a new topic in the "Q4OS Support" section.

Please provide the following info:
- Installation media image file, or a method, you have used for system installation.
- Desktop environment (Plasma, Trinity, ... other).
- Desktop software profile applied, using the Desktop profiler tool (Full, Basic, Pure, Custom).
- A brief description and steps to reproduce the issue.
- Screenshots, if possible.

In most cases it's helpful to get some relevant debug information from your system for us to be able properly investigate an issue. Please run in terminal:
$ reportq4
and send the debug file generated via email support@q4os.org , or attach it here for us to analyze.

If you report a hardware related issue, please run in terminal:
$ inxi -Fxxx
and post back the terminal output.

Last edited by q4osteam (2023-08-31 17:24)

bin

Member

From: U.K.

Registered: 2016-01-28

Posts: 1,349

Re: Getting help on the forum, instructions

All good stuff, but I wonder if it would be more effective as a 'Sticky' post at the top of the Support forum which is where most folks seem to go first?

Is it now possible for new users to post attachments immediately?

crosscourt

Member

From: Wash DC

Registered: 2017-05-07

Posts: 1,882

Website

Re: Getting help on the forum, instructions

Thats what I do on other forums bin and it really helps.

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Q4OS Aquarius 5.x KDE   Dell Inspiron 3670  i5 8600, GTX 1660 Super, 32gb, 2tb NVME SSD

Midas

Member

Registered: 2017-12-15

Posts: 197

Re: Getting help on the forum, instructions

It would be more effective as a 'Sticky' post at the top of the Support forum...

I agree 100%.

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,535

Website

Re: Getting help on the forum, instructions

OP has been updated.

Rademes

Member

From: Latvia

Registered: 2015-12-13

Posts: 637

Re: Getting help on the forum, instructions

If you report a hardware related issue, please run in terminal:
$ inxi -F
and post back the terminal output.

Dear Q4OSTeam, please update the first post by changing $ inxi -F to $ inxi -Fxxx, because inxi -F does not provide all information about hardware. But inxi -Fxxx even gives Chip ID!

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Before asking for help please read this topic: https://www.q4os.org/forum/viewtopic.php?id=3502   If you have problems with WiFi network, try to install the Network Manager using Q4OS Software Centre.

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,535

Website

Re: Getting help on the forum, instructions

Updated, thanks

fjd1fjd

Member

Registered: 2024-10-22

Posts: 9

Re: Getting help on the forum, instructions

Just turned it on. It says "booting Q4OS 4.13 Gemini"
Loading Q4OS operating system...
Loading initial ramdisk...

and it just blinks at me!

Shall I just throw the Netbook away?

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q4os-4.13.2-n1-i386-on Asus Netbook 1011PX Atom N455 (2011) 2Gb RAM 240Gb SSD

hchiper

Member

From: Belgium

Registered: 2020-07-28

Posts: 523

Re: Getting help on the forum, instructions

I suggest you to open a new thread in the "Q4OS support" section with an appropriate title.
And, please, explain there what is "and it just blinks at me" (my native language is not English), thanks

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Q4OS machine: Samsung R519 - Pentium T4200 2.0 GHz - 4 GB RAM - 500 GB SSD

crosscourt

Member

From: Wash DC

Registered: 2017-05-07

Posts: 1,882

Website

Re: Getting help on the forum, instructions

He had a thread in the support forum hchiper and the devs seem to have solved his issue this morning.

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Q4OS Aquarius 5.x KDE   Dell Inspiron 3670  i5 8600, GTX 1660 Super, 32gb, 2tb NVME SSD