Firefox tab crashes

ben706 · 2017-08-03 23:38

One crash I can now replicate consistently is when I try to sign into my yahoo mail...when i am hit enter after entering my password, I get the browser shut down....and...it happens in palemoon as well....on the same screen.

crosscourt · 2017-08-04 01:13

Understood its the browser crashing. Chrome doesnt crash interesting.

Please post the crash report from Firefox if you would.

Firefox defaults to HTML5 not Flash and Yahoo mail does use Flash but it shouldnt cause a crash.

I can use both Firefox and Chrome with Yahoo mail and dont have any issues though.

Last edited by crosscourt (2017-08-04 01:20)

crosscourt · 2017-08-04 01:37

Take a look at this thread and see if its worth trying,

www.linuxquestions.org/questions/slackware-14/firefox-52-0-2-crashes-4175603829/

ben706 · 2017-08-04 04:38

Here is the crash report from firefox:
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.2.0,webcompat%40mozilla.org:1.0,firefox%40getpocket.com:1.0.5,aushelper%40mozilla.org:2.0,e10srollout%40mozilla.org:1.10
AddonsShouldHaveBlockedE10s: 0
BuildID: 20170613225334
ContentSandboxCapabilities: 69
CrashTime: 1501817845
DOMIPCEnabled: 1
E10SCohort: optedOut
EMCheckCompatibility: true
Email: ben706@yahoo.com
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1501790480
Notes: Debian GNU/Linux 8.9 (jessie)FP(D00-L1100-W00000000-T0000) OpenGL: Intel Open Source Technology Center -- Mesa DRI Intel(R) 965GM -- 2.1 Mesa 10.3.2 -- texture_from_pixmap
WebGL? libGL.so.1? libGL.so.1+ GL Context? GL Context+ WebGL+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: default
SafeMode: 0
SecondsSinceLastCrash: 18320
StartupCrash: 0
StartupTime: 1501817825
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20170613225334","version":"52.2.0","vendor":"Mozilla","platformVersion":"52.2.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3012,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":6,"l2cacheKB":3072,"l3cacheKB":3072,"speedMHz":2401,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Linux","version":"3.16.0-4-amd64","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":"Intel Open Source Technology Center -- Mesa DRI Intel(R) 965GM ","vendorID":"Intel Open Source Technology Center","deviceID":"Mesa DRI Intel(R) 965GM ","subsysID":null,"RAM":null,"driver":null,"driverVersion":"2.1 Mesa 10.3.2","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"basic"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"optedOut","telemetryEnabled":false,"locale":"en-US","update":{"channel":"default","enabled":false,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":false,"browser.startup.homepage":"<user-set>","layers.acceleration.disabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":17381},"addons":{"activeAddons":{"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17331,"updateDay":17331,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17331,"updateDay":17331,"isSystem":true},"aushelper@mozilla.org":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"2.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17331,"updateDay":17331,"isSystem":true},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.10","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17331,"updateDay":17331,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"52.2.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17331,"updateDay":17331},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
URL: about:support
UptimeTS: 20.198457
Vendor: Mozilla
Version: 52.2.0
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Thanks people!

bin · 2017-08-04 06:34

Interesting.
First of all, please make sure your original firefox profile folder is somewhere safe - assuming it contains stuff that it important. I normally move mine to a folder called ~/home/myuser/profiles

I guess you do not use Thunderbird or any other Mozilla products - as opposed to Palemoon which has a different profile folder.

For each test you need to make sure that you start without any ./mozilla/firefox folder - so make sure you use Konqueor with View>Show Hidden to make sure that is the case. Provided you have made certain your original is safe the you can just delete ./mozilla/firefox or if there's nothing else in it then just delete ./mozilla each time.

Having made certain of that, please can you confirm that you have only installed Firefox via the software installer in Q4OS and not from any downloaded deb file and that you have not tried to install any other version.

Once we know we have a clean slate to work from we can avoid any side issues.

Start Firefox from terminal and report results.

Last edited by bin (2017-08-04 06:35)

ben706 · 2017-08-05 19:39

OK...fresh install of firefox from the Software Centre....double checked hidden folders in Konqueor file manager to make sure there was no firefox profile folder...started from terminal...the following appears in the terminal window: