installed 1.8.7 and can't find the internet

mlundgr · 2017-07-26 22:03

Hi,

I'm very new to this software and new to installing operating systems. I did a full install on a blank drive. All seemed to go well. After install I can't get to the internet. I have a wired connection and it shows it's disconnected. Can't find the router either. Do I need to open a terminal and add something? Manually configure something?

Marc

Dai_trying · 2017-07-26 22:36

Usually a wired connection is made automatically, I would check your cable is connected properly first and if that does not get a connection you could post the output of sudo ifconfig which should list your available devices.

mlundgr · 2017-07-27 00:11

I have other OS on the same computer and the internet is fine. How do I fine sudo ifconfig?

mlundgr · 2017-07-27 00:51

When i go to the icon left of the speaker icon on the bottom right I clicked on edit connections and I see my router connection and under type it says wired ethernet, but can't seem to get anywhere.

mlundgr · 2017-07-27 01:05

sorry, having problems trying to post a picture.

Dai_trying · 2017-07-27 04:16

To list your devices open Konsole (Start->Programs->Konsole) and in the terminal that opens type the command sudo ifconfig then select the output from that command (using mouse) and right click on selected text and select copy then in the post you make for the results either use keyboard Ctrl+v or right click mouse and select paste to put the copied text into the post. It would also make it easier to read if you put the text into a code block (see BBCode link below the reply box if you are unsure about this)

Also to add a file to your post simply click on the Browse button from below the "Post a reply" box and then select your file, but note this will not be seen in the "quick reply" box.

mlundgr · 2017-07-27 17:59

OS does not see Internet. Hard wired to router. This is what I came up with when I ran the sudo ifconfig.

adminq@q4os-desktop:~$ sudo ifconfig
[sudo] password for adminq:
eth0 Link encap:Ethernet HWaddr 00:25:11:32:95:de
UP BROADCAST MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:65536 Metric:1
RX packets:144 errors:0 dropped:0 overruns:0 frame:0
TX packets:144 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:10944 (10.6 KiB) TX bytes:10944 (10.6 KiB)

adminq@q4os-desktop:~$

crosscourt · 2017-07-27 22:25

It may be seeing the wired ethernet but no driver has been installed for it to work properly. Ive had this happen on occasion and it would require finding out what hardware youre using and what chipset is being used for the wired ethernet. Broadcom in my case is the typical offender.

mlundgr · 2017-07-27 23:32

I'm pretty new to this here, not sure how to find what your talking about, but when I load my windows OS, look under device manager and look at the network adapters it lists Realtek RTL8168B/8111b Family PCI-E Gigabit Ethernet NIC (NDIS 6.0). The computer is an older Acer Veriton M265 Intel Pentium (R) Dual-Core E5200 2.5 GHz 32-bit. Under system devices there is a Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1 and G33/G31/P35/P31 Express Chipset Processor to I/O Controller - 29C0. Does any of this help?

Dai_trying · 2017-07-27 23:51

Looking at your output I would guess you installed via the no questions asked method, I do not use this way so not sure if it would not install everything required, but usually wired connections just work...
I do notice that your eth0 port is not running, maybe it is blocked. You could try running the command

sudo rfkill list

this should identify any "blocked" devices, you could post the output here for clarification.

mlundgr · 2017-07-27 23:54

I did run the No Questions Asked method

crosscourt · 2017-07-27 23:55

With Q4OS and other distros Ive had some issues with wired ethernet as drivers werent installed, Broadcom is the biggest offender with some of my Dell laptops.
Interestingly in some cases the wifi did work so ended up going that route.

If rfkill doesnt work it may be the cause.

mlundgr · 2017-07-27 23:57

I have 3 hard drives and a power switcher for them. I'm running Zorin and Vista on the two other drives and the Internet works fine. It does seem to me that I'm missing the driver.

mlundgr · 2017-07-28 00:17

I have internet now. I reset the router and now it all works. I can't believe I didn't try this first. Thank you all for your help.

crosscourt · 2017-07-28 00:30

Sometimes the simplest action is the best, glad its working.

Dai_trying · 2017-07-28 10:59

mlundgr wrote:

I have internet now. I reset the router and now it all works. I can't believe I didn't try this first. Thank you all for your help.

I can't believe I didn't suggest this first and you are welcome, and like CC I'm glad you got it working.

crosscourt · 2017-07-28 22:23

Dont feel bad Dai, I just assumed he tried to reset the router as its such a common thing these days.

mlundgr · 2017-07-31 20:00

Ok, I spoke too soon. No internet/can't find server after restarting Q4OS, I had to power down/reset my dsl router again to make it work again. It's a miner inconvenience, but would like to fix if possible.

crosscourt · 2017-07-31 22:14

Is this happening exclusively to Q4OS or has it happened before? When I had dsl my router had some intermittent issues at times and wouldnt connect.
Not sure if the problem was local or a much larger network issue.

mlundgr · 2017-07-31 22:35

I've had no issues with my other desktops, laptops or phones. I think this is what was going on in the beginning. I didn't say this earlier but my dsl and router are all in one, Centurylink CT1100T. Over the years I have grown less fond of the dsl.

crosscourt · 2017-07-31 22:43

Zorin and Vista dont have any issues you said above, so whats missing? Most of my issues with dsl werent related to Q4OS and I also use Zorin and Vista/Win7 and havent had any issues with any of them including Q4OS(Orion,Scorpion).

I noticed over in Debian support that some users commented that DHCP_Client wasnt available and the network connection wasnt enabled at boot.

They did a reset as well and it tended to work so why isnt DHCP auto starting the network?

Last edited by crosscourt (2017-07-31 23:06)

mlundgr · 2017-08-02 12:55

Tried reinstalling the software and it still won't connect until I power down and power up my dsl modem and then it works fine till I restart my computer.

crosscourt · 2017-08-02 17:57

DHCP isnt working it appears.....

bin · 2017-08-03 07:46

Switch off PC and restart your router - which we now know works OK.

Open terminal
Enter 'ip route'
Enter 'sudo ifconfig'

From these commands ip route will tell us your router address and ifconfig will give your current ip address info.
Right click on the Network icon>Edit Connections>Wired>Edit Connection>Check Use manual IP

Enter the ipaddress and netmask values (shows as Mask in ifconfig)
Enter the gateway from ip route (default via)
The DNS can be either 8.8.8.8 (Google's DNS Servers) or just use the gateway/router address which is the normal local DNS server

Next and make sure Autoconnect is checked. Click Connect and Save

Reboot PC - any joy?

crosscourt · 2017-08-03 22:19

The crazy part about this is, Zorin has no issues whatsoever so why does Q4OS require additional steps to work with his router?

Q4OS Forum

#1 2017-07-26 22:03

installed 1.8.7 and can't find the internet

#2 2017-07-26 22:36

Re: installed 1.8.7 and can't find the internet

#3 2017-07-27 00:11

Re: installed 1.8.7 and can't find the internet

#4 2017-07-27 00:51

Re: installed 1.8.7 and can't find the internet

#5 2017-07-27 01:05

Re: installed 1.8.7 and can't find the internet

#6 2017-07-27 04:16

Re: installed 1.8.7 and can't find the internet

#7 2017-07-27 17:59

Re: installed 1.8.7 and can't find the internet

#8 2017-07-27 22:25

Re: installed 1.8.7 and can't find the internet

#9 2017-07-27 23:32

Re: installed 1.8.7 and can't find the internet

#10 2017-07-27 23:51

Re: installed 1.8.7 and can't find the internet

#11 2017-07-27 23:54

Re: installed 1.8.7 and can't find the internet

#12 2017-07-27 23:55

Re: installed 1.8.7 and can't find the internet

#13 2017-07-27 23:57

Re: installed 1.8.7 and can't find the internet

#14 2017-07-28 00:17

Re: installed 1.8.7 and can't find the internet

#15 2017-07-28 00:30

Re: installed 1.8.7 and can't find the internet

#16 2017-07-28 10:59

Re: installed 1.8.7 and can't find the internet

#17 2017-07-28 22:23

Re: installed 1.8.7 and can't find the internet

#18 2017-07-31 20:00

Re: installed 1.8.7 and can't find the internet

#19 2017-07-31 22:14

Re: installed 1.8.7 and can't find the internet

#20 2017-07-31 22:35

Re: installed 1.8.7 and can't find the internet

#21 2017-07-31 22:43

Re: installed 1.8.7 and can't find the internet

#22 2017-08-02 12:55

Re: installed 1.8.7 and can't find the internet

#23 2017-08-02 17:57

Re: installed 1.8.7 and can't find the internet

#24 2017-08-03 07:46

Re: installed 1.8.7 and can't find the internet

#25 2017-08-03 22:19

Re: installed 1.8.7 and can't find the internet

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