*SOLVED* Sound problems on Dell Inspiron 15

JimW · 2018-01-11 19:20

Ok, I still have no sound on this laptop. This is set up with dual boot with Windows 8.1 and sound works on Windows. However, a live Ubuntu cd also has no sound. I am trying to get fldigi and Audacity to working but have no sound out and no mic in.
Any suggestions?

inixi -F, lsusb, and lspci attached

Last edited by JimW (2018-01-11 23:37)

Attachments:

system.txt, Size: 6.46 KiB, Downloads: 1,014

crosscourt · 2018-01-11 19:49

Is Pulseaudio installed? Did you check to make sure the sound isnt muted?

Ive never had any issues with Dell Inspiron 15 in regards to sound with any Linux distro recently. Mind you Ive used Linux Mint 18,MXLinux 17 and Q4OS with this laptop.

Last edited by crosscourt (2018-01-11 19:50)

Dai_trying · 2018-01-11 19:54

I have an Inspiron 15 3552 but it appears to be considerably different to yours so I cannot offer any advice, my sound is working fine though, I will post my inxi -F output just for reference.

dai@scorpion:~$ inxi -F
System:    Host: scorpion Kernel: 4.9.0-5-amd64 x86_64 (64 bit) Desktop: KDE Plasma 3
           Distro: Debian GNU/Linux 9 (stretch)
Machine:   Device: portable System: Dell product: Inspiron 15-3552 v: 4.0.13
           Mobo: Dell model: 0T14MC v: A00 UEFI: Dell v: 4.0.13 date: 12/22/2016
Battery    BAT0: charge: 16.2 Wh 65.3% condition: 24.8/28.0 Wh (89%)
CPU:       Quad core Intel Pentium N3700 (-MCP-) cache: 1024 KB 
           clock speeds: max: 2400 MHz 1: 1667 MHz 2: 763 MHz 3: 2399 MHz 4: 2400 MHz
Graphics:  Card: Intel Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Integrated Graphics Controller
           Display Server: X.Org 1.19.2 drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.00hz
           GLX Renderer: Mesa DRI Intel HD Graphics 405 (Braswell) GLX Version: 3.0 Mesa 13.0.6
Audio:     Card Intel Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series High Definition Audio Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.9.0-5-amd64
Network:   Card-1: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter driver: ath9k
           IF: wlp1s0 state: up mac: 94:53:30:3d:09:15
           Card-2: Atheros
           IF: null-if-id state: N/A speed: N/A duplex: N/A mac: N/A
Drives:    HDD Total Size: 500.1GB (34.1% used)
           ID-1: /dev/sda model: TOSHIBA_MQ01ABF0 size: 500.1GB
Partition: ID-1: / size: 49G used: 15G (31%) fs: ext4 dev: /dev/sda8
           ID-2: swap-1 size: 4.29GB used: 0.00GB (0%) fs: swap dev: /dev/sda6
Sensors:   System Temperatures: cpu: 37.0C mobo: 30.0C
           Fan Speeds (in rpm): cpu: N/A fan-1: 0
Info:      Processes: 171 Uptime: 1 min Memory: 534.8/3867.5MB Client: Shell (bash) inxi: 2.3.5

Have you gone through the Q4OS sound troubleshooting documentation?

crosscourt · 2018-01-11 20:05

It could be the Radeon integrated sound is clashing with the Intel sound but I wasnt able to see your info very well as it didnt cooperate with my text viewer

You could check your bios to see whats enabled but Intel HD sound is the default to my knowledge. Pulseaudio should show that the Intel sound is set as the default.

I think it mentioned the Azalia controller for the Radeon and the Intel HD sound.

Last edited by crosscourt (2018-01-11 20:07)

JimW · 2018-01-11 20:09

CC - sound is enabled as is microphone. However in fldigi the mic selection is blank.

Dia - difference in audio area
mine-
Audio: Card-1 Advanced Micro Devices [AMD] FCH Azalia Controller
driver: snd_hda_intel
Card-2 Advanced Micro Devices [AMD/ATI] Kabini HDMI/DP Audio
driver: snd_hda_intel
Sound: Advanced Linux Sound Architecture v: k4.9.0-5-amd64

shows 2 sound cards! Could that be causing a confusion? Works with windows 8.1
And, like I said - the Ubuntu live cd also has no sound, so must be something with Debian.

Dai_trying · 2018-01-11 21:12

I had to install pavucontrol for an issue with bluetooth, but the problem was switching devices, it might be that it will allow you to easier control which device you want to use for sound (both input and output)

crosscourt · 2018-01-11 23:27

Good suggestion installing pavucontrol, sorry I misunderstood JimW but still the same answer, pulseaudio with pavucontrol.

As I mentioned above there could be a conflict between the Azalea sound controller and the Intel HD sound.

Make sure Pulseaudio is using the Intel sound.

Last edited by crosscourt (2018-01-11 23:28)

JimW · 2018-01-11 23:33

Ok, I'm going to called this mostly solved.
By going into kmix and changing to "HD-Audio Generic" I got the speakers working. I had an external microphone plugged in and by switching between the various inputs (headphone mic. headset mic, etc....) I finally got it working (into Audacity record). When I unplugged the mic it switched to the internal mic. However....when I plugged the external mic back in it refused to recognise it or let me switch back to it. I may have to reboot. But, due to headache and backache (pulled a mussel the other day) I don't think I'll work on it more today.
Thanks for the help and suggestions guys!

crosscourt · 2018-01-12 00:33

If you install pavucontrol{pulseaudio control} you may be able to solve it entirely. Kmix should have showed it as HD-Intel but as long as it works.

JimW · 2018-01-12 03:14

I have pavucontrol installed. It gave me even less options than kmix! I have been trying for over a week with pavucontrol and finally gave up today and tried kmix again.

crosscourt · 2018-01-12 03:40

Didnt realize JimW you had tried pavucontrol. Ive worked with your laptop and havent had these issues, so not sure what more to suggest.

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#1 2018-01-11 19:20