Q4OS Forum

malcob

Member

Registered: 2016-10-28

Posts: 8

reinstall?

i had a perfectly operating system, then i stupidly downloaded 143 updates. now i have no sound and cannot find the issue cuz i dont know what i am doing. i have a boot disk  but i cannot reinstall. how do i do it? How do i reformat and start from scratch? Cant find a command to reformat upon shutdown, i see the error msg...TDELauncher could not be reached by DCOP.., i have debug report but dont know what i am looking at.

Last edited by malcob (2017-02-23 23:12)

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,501

Website

Re: reinstall?

i have a boot disk

What boot disk do you have ?
- Install CD or Live CD
- What Q4OS version
- CPU architecture, 32bit or 64bit

malcob

Member

Registered: 2016-10-28

Posts: 8

Re: reinstall?

Q4OS 1.6 Orion 64 bit purchased from your website. i know it works cuz it was fine for 4 months, also installed on a friend's laptop and running fine ..i warned them not to update tho'.

Last edited by malcob (2017-02-24 16:36)

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,501

Website

Re: reinstall?

Well, we strongly recommend you to download the most recent Q4OS Orion 1.8.2 version. We assume you have 'Installation CD'. First read Q4OS installation notes here https://www.q4os.org/dqa007.html#inst . Boot from the installation medium. If you want to:

1. Wipe your hard drive completely:
You can launch quick install when the install process starts, it will automatically repartition your drive. Alternatively, run classic install, enter guided partitioning and remove all existing partitions. Let installer create new partitions automatically.

2. Only format some of existing partitions:
You will need to remove existing partitions first and then create new using guided partitioning.

Please do not ignore updates available. We strongly recommend you to install Q4OS Update manager from Software centre and perform all updates as soons as they are available.

malcob

Member

Registered: 2016-10-28

Posts: 8

Re: reinstall?

ok thanks. this is very frustrating for this 70 yr old guy. why would an o/s work fine for months then someone puts out an update and breaks it.  couple of yrs ago i had a similar thing happen with Mint o/s i got from the web, then i ran Ububntu14.4 and a similar thing, one update broke the o/s and getting support is very tedious, especially if you dont understand what happened. there is no-one is my area who teaches or is proficient in Linux. So, i kept this o/s very small and installed minimal stuff on it anticipating the same issues. Seems to me those promoting Linux distros should test their updates more intensively, but more importantly, try to support newbies more effectivley. Yes, i followed the forum ideas for troubleshooting the sound issue, saw that a tone was being sent but there was no output. there was no further ideas i could find, thats the reason for the re=install. Perhaps there should be a way similar to windows restore to roll back the updates. anyway thanks.

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,501

Website

Re: reinstall?

... someone puts out an update and breaks it...

There was no wrong update. You have probably met this bug:
https://www.q4os.org/forum/viewtopic.php?id=1252
It's now fixed as mentioned here:
https://www.q4os.org/forum/viewtopic.php?pid=6169#p6169

malcob

Member

Registered: 2016-10-28

Posts: 8

Re: reinstall?

potato/potato=wrong update/bug  not gonna argue semantics with you. i checked your links, not much help for me. you experts need to learn how to effectively relate to new users.  when i bought the disk i guess i got the limited support you claimed. back to Mint i guess

q4osteam

Q4OS Team

Registered: 2015-12-06

Posts: 4,501

Website

Re: reinstall?

There was no wrong update. You have probably met this bug:
https://www.q4os.org/forum/viewtopic.php?id=1252
It's now fixed as mentioned here:
https://www.q4os.org/forum/viewtopic.php?pid=6169#p6169

potato/potato=wrong update/bug  not gonna argue semantics with you.

We are trying to explain the nature of the issue, as it could be quite important for Q4OS folks. We are aware of this serious issue and exerted an efforts to fix that.

Unfortunately, we cannot guarantee a completely flawless operation. Your Q4OS system cannot be easily fixed now. The most easy way is to reinstall it, please see info above #4. If you need any additional help, you are welcome.