Error: I cannot install the Full Profile

rafaelramos · 2020-12-10 05:39

After a long time without doing a new Q4OS installation, I am having problems installing the Full Profile through the Software Center with "q4os-3.12-x64-instcd.r3.iso".

In fact, I believe it could be something in my connection, but I've tried everything and I can't solve it...

First, after a clean install, I couldn't even "apt-get update" or install the language pack via the desktop icon. I discovered that it was a DNS issue, I configured Google's DNS on my router (8.8.8.8 and 8.8.4.4) and I was able to install the language pack and run the "apt-get update" normally.

But the problem now is when I will install the Full Profile.

The installation starts normally, with good speed, but after some time it is as if the connection stops and is forever trying to connect with the frozen percentage, while displaying messages "Temporary failure resolving ftp.debian.org [IP 130.89.148.12 80]"... And the installation just doesn't go on...

Screen in attachment.

Does anyone have a suggestion?

Last edited by rafaelramos (2020-12-10 05:47)

Attachments:

error.jpeg, Size: 189.55 KiB, Downloads: 310

rafaelramos · 2020-12-10 06:24

It's definitely a problem with my connection ...

I tried to perform an "apt-get upgrade" and got this error:

root@q4os-desktop:/home/rafael# apt-get upgrade
Lendo listas de pacotes... Pronto
Construindo árvore de dependências
Lendo informação de estado... Pronto
Calculando atualização... Pronto
Os pacotes a seguir serão mantidos em suas versões atuais:
  linux-image-amd64
Os pacotes a seguir serão atualizados:
root@q4os-desktop:/home/rafael# apt-get upgrade
Lendo listas de pacotes... Pronto
Construindo árvore de dependências
Lendo informação de estado... Pronto
Calculando atualização... Pronto
Os pacotes a seguir serão mantidos em suas versões atuais:
  linux-image-amd64
Os pacotes a seguir serão atualizados:
  apt apt-utils base-files distro-info-data libapt-inst2.0 libapt-pkg5.0
  libcups2 libefiboot1 libefivar1 libfreetype6 libgssapi-krb5-2
  libjpeg62-turbo libk5crypto3 libkrb5-3 libkrb5support0 libldap-2.4-2
  libldap-common libllvm7 libpam-systemd libqt5core5a libqt5dbus5 libqt5gui5
  libqt5network5 libqt5printsupport5 libqt5widgets5 libqt5xml5 libsqlite3-0
  libssl1.1 libsystemd0 libudev1 libx11-6 libx11-data libx11-xcb1 libxml2
  openssl python-apt-common python3-apt q4os-base q4os-sw-profiler-data
  q4os-swcentre-data systemd systemd-sysv tzdata udev xserver-common
  xserver-xorg-core
46 pacotes atualizados, 0 pacotes novos instalados, 0 a serem removidos e 1 não atualizados.
É preciso baixar 43,7 MB/44,0 MB de arquivos.
Depois desta operação, 32,8 kB adicionais de espaço em disco serão usados.
Você quer continuar? [S/n] s
Err:1 http://ftp.debian.org/debian buster/main amd64 base-files amd64 10.3+deb10u7
  Falha temporária resolvendo 'ftp.debian.org'
Err:2 http://q4os.org/q4repo q4os-3-0-cn/main amd64 q4os-base all 3.14.5-a1
  Falha temporária resolvendo 'q4os.org'
Err:3 http://security.debian.org/debian-security buster/updates/main amd64 xserver-common all 2:1.20.4-1+deb10u2
  Falha temporária resolvendo 'security.debian.org'

Then I put the 4G of my cell phone as a router and I got it normally...

How boring!

rafaelramos · 2020-12-10 07:21

Is there a issue in the router...

I put a network cable directly from the fiber optic media converter to the notebook and it worked...

But when it goes through the WiFi router it doesn't work!

I thought it was the router's firewall but it wasn't...

Last edited by rafaelramos (2020-12-10 07:43)

Rademes · 2020-12-10 10:18

Good day!
After fresh install, the q4osteam suggests to install desktop profile first, and then make another system tweaks. I think, it is a bit incorrect. When I install new Linux distro, I modify the default repository mirror to that, which works best for me.
So I would suggest you to change your repository mirror to Brasil repository (you live in Brasil right?).
You can do it by modifying /etc/apt/sources.list.d/20_debian.list file.
Open it as root (tdesu kwrite /etc/apt/sources.list.d/20_debian.list), and change all ftp.debian.org/debian strings to ftp.br.debian.org/debian/. See attachment.
Then do the same thing in /etc/apt/sources.list.d/30_debian_backports.list file.
ftp.br.debian.org/debian/ - Debian mirror in Brasil.
You can read more about Debian mirrors here: https://www.debian.org/mirror/list
After that reboot your computer.
After reboot in terminal check connection to mirror:

ping -c 50 ftp.br.debian.org

Ideally, the output should show 0% packet loss.
Finally type

sudo apt update

The repository indexes should be downloaded from ftp.br.debian.org
Brasil mirror works for me (attachment).

Last edited by Rademes (2020-12-10 10:27)

Attachments:

Sources_list.png, Size: 70.04 KiB, Downloads: 336

BrasilMirror.png, Size: 160.15 KiB, Downloads: 320

Rademes · 2020-12-10 10:32

Also it is good to check your system for broken dependencies: https://www.q4os.org/dqa011.html#system.1

rafaelramos · 2021-01-15 00:10

Hi Rademes,

I already have the old habit of always adding "br" to the FTP line in the "20_debian.list" file.

But I discovered the problem, it was on the notebook's wifi card (very old computer)... I was able to update by network cable without any problem.

I thank the attention!

Rademes wrote:

Good day!
After fresh install, the q4osteam suggests to install desktop profile first, and then make another system tweaks. I think, it is a bit incorrect. When I install new Linux distro, I modify the default repository mirror to that, which works best for me.
So I would suggest you to change your repository mirror to Brasil repository (you live in Brasil right?).
You can do it by modifying /etc/apt/sources.list.d/20_debian.list file.
Open it as root (tdesu kwrite /etc/apt/sources.list.d/20_debian.list), and change all ftp.debian.org/debian strings to ftp.br.debian.org/debian/. See attachment.
Then do the same thing in /etc/apt/sources.list.d/30_debian_backports.list file.
ftp.br.debian.org/debian/ - Debian mirror in Brasil.
You can read more about Debian mirrors here: https://www.debian.org/mirror/list
After that reboot your computer.
After reboot in terminal check connection to mirror:
ping -c 50 ftp.br.debian.org
Ideally, the output should show 0% packet loss.
Finally type
sudo apt update
The repository indexes should be downloaded from ftp.br.debian.org
Brasil mirror works for me (attachment).

Q4OS Forum

#1 2020-12-10 05:39

Error: I cannot install the Full Profile

#2 2020-12-10 06:24

Re: Error: I cannot install the Full Profile

#3 2020-12-10 07:21

Re: Error: I cannot install the Full Profile

#4 2020-12-10 10:18

Re: Error: I cannot install the Full Profile

#5 2020-12-10 10:32

Re: Error: I cannot install the Full Profile

#6 2021-01-15 00:10

Re: Error: I cannot install the Full Profile

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